Support that starts with the current sharing state.

Steps are missing

1. Open Settings and confirm the selected step source.
2. Review Apple Health or Motion permission in iOS Settings.
3. Refresh the app after a usable daily total exists.
4. Remember that Health and iPhone totals are not combined.

Pairing is not working

1. Confirm both people use separate accounts.
2. Create a fresh eight-character invite code.
3. Enter it before the 24-hour expiry.
4. Check that neither account already has an active pairing.

Location is unavailable

1. Check the visible sharing mode for the current journey.
2. Confirm an active pairing and current consent.
3. Review iOS or watchOS location permission.
4. Treat stale or unavailable as not current—never as a precise position.

Apple Watch is out of date

1. Open both apps once while the devices are reachable.
2. Confirm the Watch is signed in.
3. Check network access on the Watch.
4. Use Pause or Stop if privacy state is uncertain.

Plus is not active

1. Confirm Apple shows an active subscription.
2. Use Restore purchases in the paywall.
3. Wait for a pending Apple transaction to complete.
4. Do not expect Plus until Apple verifies the entitlement.

Stop and delete

Use Pause or Stop for current sharing, revoke the pairing for partner access, Sign out to remove local credentials after sharing stops, or Delete account and data for permanent deletion.